Frequently Asked Questions
Last updated: June 2026
Do I need to be 21 to order?
Yes. You must be 21 or older to purchase, and an adult signature with valid ID is required at delivery.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, Amex), processed securely with 3D Secure. More options are coming soon.
How long does shipping take?
Domestic orders usually arrive in 3–7 business days; international orders in 7–21 business days depending on customs.
Can I track my order?
Yes. Once your order ships, we add a tracking number so you can follow your package.
What is your return policy?
Damaged or incorrect items can be replaced or refunded if reported within 7 days. See our Returns & Refunds page for details.
How do I contact you?
Email support@cigarsoutlet.net or use the contact form on our website.